Online Services Agreement

Effective Date: July 26, 2026
Last Updated: July 26, 2026

Online Services Agreement

This Online Services Agreement ("Agreement") governs your access to and use of the online features, multiplayer services, servers, websites, community systems, matchmaking, cloud services, downloadable content delivery, and other internet-connected functionality operated by POLYGUNPLAY™ ("POLYGUNPLAY," "we," "us," or "our").

This Agreement supplements the POLYGUNPLAY Terms of Service, End User License Agreement ("EULA"), Privacy Policy, Acceptable Use Policy, Community Guidelines, and any additional policies that may apply to specific Services.

By connecting to or using any Online Services, you agree to this Agreement.

  1. Online Services

    The "Online Services" include, but are not limited to:

    • Multiplayer gameplay

    • Matchmaking

    • Dedicated servers

    • Peer-to-peer networking

    • Cloud synchronization

    • Save synchronization

    • Online profiles

    • Player authentication

    • Leaderboards

    • Statistics

    • Achievements

    • Community features

    • Seasonal events

    • Live events

    • Downloadable content delivery

    • Future online functionality

    Not every game will include every Online Service.

  2. Service Availability

    Online Services are provided on an "AS AVAILABLE" basis.

    POLYGUNPLAY does not guarantee:

    • Continuous availability

    • Permanent operation

    • Error-free service

    • Uninterrupted gameplay

    • Server uptime

    • Specific response times

    • Low latency

    • Availability in every country

    • Compatibility with every internet connection

    Interruptions may occur due to maintenance, updates, outages, internet failures, cyberattacks, hardware failures, software defects, third-party provider issues, or events beyond our reasonable control.

  3. Service Changes

    POLYGUNPLAY may, at any time and without prior notice:

    • Add features

    • Remove features

    • Modify gameplay

    • Rebalance mechanics

    • Reset progression

    • Reset rankings

    • Wipe test servers

    • Merge servers

    • Split servers

    • Change matchmaking

    • Remove online modes

    • Shut down servers

    • Replace services with new technology

    Nothing in this Agreement guarantees that any Online Service will remain available indefinitely.

  4. Multiplayer Conduct

    You agree to use Online Services fairly and respectfully.

    You may not:

    • Cheat

    • Hack

    • Exploit bugs

    • Manipulate networking

    • Intentionally disconnect to gain an advantage

    • Use modified clients

    • Circumvent anti-cheat measures

    • Interfere with matchmaking

    • Harass players

    • Threaten players

    • Impersonate other users

    • Share malicious software

    • Attempt unauthorized access to servers

    • Disrupt gameplay for others

    Violation may result in moderation or enforcement action.

  5. Anti-Cheat and Security

    To protect the integrity of Online Services, POLYGUNPLAY may implement security measures, including systems designed to detect cheating, unauthorized modifications, automation, exploitation, or malicious activity.

    Where permitted by law, we may investigate suspicious behavior and take appropriate action to preserve fair gameplay.

    Nothing in this Agreement obligates POLYGUNPLAY to detect, investigate, or prevent every instance of cheating or misconduct.

  6. Accounts and Authentication

    Certain Online Services may require authentication through third-party platforms such as Steam or other digital storefronts.

    You are responsible for maintaining the security of your platform account.

    POLYGUNPLAY is not responsible for actions taken by third-party account providers.

  7. User Content

    If Online Services allow you to upload or share content, you remain responsible for everything you submit.

    You agree not to upload content that:

    • Violates laws

    • Infringes intellectual property rights

    • Contains malware

    • Harasses individuals

    • Promotes violence

    • Promotes discrimination

    • Contains unlawful material

    • Violates our Community Guidelines

    POLYGUNPLAY may remove content at its discretion.

  8. Moderation

    POLYGUNPLAY reserves the right, but not the obligation, to monitor Online Services for compliance with applicable agreements.

    Moderation decisions may include:

    • Warnings

    • Temporary restrictions

    • Temporary suspensions

    • Permanent bans

    • Chat restrictions

    • Username changes

    • Removal of uploaded content

    • Matchmaking restrictions

    • Account restrictions

    • Other reasonable enforcement actions

    POLYGUNPLAY is not obligated to provide advance notice before taking enforcement action where immediate action is reasonably necessary to protect the Services or other users.

  9. No Obligation to Host

    POLYGUNPLAY has no obligation to continue operating any Online Service for any specific period of time.

    Online features may be permanently discontinued due to:

    • Business decisions

    • Technical limitations

    • Security concerns

    • Low player activity

    • Licensing changes

    • Infrastructure costs

    • Legal requirements

    • End-of-life planning

    Where practical, reasonable notice may be provided before permanent shutdowns, but POLYGUNPLAY is not obligated to do so unless required by applicable law.

  10. Virtual Progress

    Unless expressly stated otherwise, online progression, unlocks, rankings, statistics, seasonal progress, and similar digital records have no cash value and remain part of the Online Services.

    POLYGUNPLAY may modify, reset, remove, or discontinue such data as reasonably necessary for maintenance, balancing, testing, security, or service changes.

  11. Maintenance

    Online Services may become unavailable during scheduled or emergency maintenance.

    POLYGUNPLAY is not responsible for interruptions resulting from maintenance activities.

  12. Third-Party Providers

    Certain Online Services rely on third-party infrastructure, including internet service providers, cloud hosting, content delivery networks, payment providers, digital storefronts, and platform operators.

    POLYGUNPLAY is not responsible for failures caused by third-party providers beyond our reasonable control.

  13. Disclaimer

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONLINE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

    POLYGUNPLAY DOES NOT WARRANT THAT ONLINE SERVICES WILL BE AVAILABLE AT ANY PARTICULAR TIME, LOCATION, SPEED, OR QUALITY.

  14. Limitation of Liability

    TO THE MAXIMUM EXTENT PERMITTED BY LAW, POLYGUNPLAY SHALL NOT BE LIABLE FOR LOSS OF ONLINE PROGRESS, INTERRUPTIONS OF SERVICE, MATCHMAKING FAILURES, SERVER OUTAGES, CONNECTION FAILURES, LATENCY, ACCOUNT RESTRICTIONS, LOST RANKINGS, LOST LEADERBOARD POSITIONS, OR OTHER DAMAGES ARISING FROM THE OPERATION OR UNAVAILABILITY OF ONLINE SERVICES.

    Nothing in this Agreement excludes liability that cannot legally be excluded.

  15. Suspension or Termination

    POLYGUNPLAY may suspend, restrict, or terminate access to Online Services if you:

    • Violate this Agreement

    • Violate the Terms of Service

    • Violate the EULA

    • Violate Community Guidelines

    • Violate the Acceptable Use Policy

    • Engage in unlawful conduct

    • Threaten the security or integrity of the Services

    Termination of Online Services does not affect any other rights available to POLYGUNPLAY.

  16. Future Technology

    This Agreement applies to future versions of Online Services, including new networking technologies, cloud infrastructure, cross-platform functionality, downloadable content systems, social features, and other online technologies introduced by POLYGUNPLAY unless separate terms are provided.

  17. Changes to this Agreement

    POLYGUNPLAY may modify this Agreement from time to time.

    Updated versions become effective upon publication unless otherwise required by applicable law.

    Your continued use of Online Services after revised terms become effective constitutes acceptance of those changes.

  18. Governing Law

    This Agreement shall be governed by the laws specified in the POLYGUNPLAY Terms of Service, except where mandatory consumer protection laws provide otherwise.

  19. Contact

    Questions regarding this Agreement may be submitted through the contact information published on the official POLYGUNPLAY website.

  20. Acceptance

    BY CONNECTING TO, ACCESSING, OR USING ANY POLYGUNPLAY ONLINE SERVICE, INCLUDING MULTIPLAYER FEATURES, MATCHMAKING, SERVERS, LEADERBOARDS, CLOUD FEATURES, OR OTHER INTERNET-CONNECTED FUNCTIONALITY, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS ONLINE SERVICES AGREEMENT.

    IF YOU DO NOT AGREE, DO NOT ACCESS OR USE THE ONLINE SERVICES.

  21. © 2026 POLYGUNPLAY™. All Rights Reserved.